Shipping policy
Shipping Policy
Last updated: May 2, 2025
Thank you for shopping with us! Please review our shipping policy before placing your order.
📦 Order Processing Time
All orders are processed within 2–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive a shipping notification and tracking number once your order has shipped.
⏳ Note: During product launches, promotions, or peak holiday periods, processing times may be slightly extended.
🚚 Shipping Rates and Delivery Times
Shipping rates are calculated at checkout based on your location, order weight, and packaging dimensions.
All available shipping options and estimated delivery times will be shown at checkout.
> 📌 Delivery estimates do not include order processing time.*
Please allow extra time for delivery delays caused by the carrier or customs (for international orders).
❌ We do not currently offer free shipping.
🌍 International Shipping
We ship to select international destinations. All shipping rates are calculated in real time at checkout.
Please note:
- You are responsible for any customs duties, VAT, or import taxes levied by your country.
- We do not mark packages as “gifts” or under-declare values on customs documentation.
🧾 Order Tracking
Once your order has shipped, you will receive an email with tracking details.
Please allow up to 48 hours for tracking to become active.
📬 Delivery Issues
If your order is marked as delivered but you haven't received it:
- Double-check with household members, front desk, or neighbors.
- Contact your local post office or carrier.
- If unresolved, please notify us within 7 days of the delivery date.
We are not responsible for:
- Lost or stolen packages after delivery is confirmed
- Delays due to incorrect or incomplete addresses entered at checkout
📌 Please double-check your shipping address before placing your order.
❓ Questions?
For shipping or delivery inquiries, contact us at:
📩 [support@taropuddingco.ca](mailto:support@taropuddingco.ca)