Contact information

Contact Policy  
Last updated: May 2, 2025

Thank you for visiting our online store! We operate exclusively online and are here to assist you with any questions, order concerns, or product inquiries.

🕒 Customer Support Hours  
Monday to Friday
9:00 AM – 5:00 PM (EST)  
We typically respond within 24 business hours

 📬 How to Reach Us  

📧 Email: [support@taropuddingco.ca](mailto:support@taropuddingco.ca)  
💬 Live Chat: Available during support hours (when enabled)

> ❌ We do not offer phone support in order to maintain consistent and efficient service for all inquiries.

🛒 Common Inquiries We Handle
- Order status or tracking questions  
- Product availability and blind box details  
- Shipping and return policy clarification  
- Site issues or payment questions

📩 Contact Form  
You can also use the contact form (in the tab option) to send us a direct message. We'll reply as soon as possible during business hours.

Thank you for supporting our small business!